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Ontel is a consulting firm that specializes in telemarketing and customer service. Ontel offers high quality, cost effective solutions for any call center. Ontel provides a single source for call center help through consulting, training, outbound calls, IT/Telephony.

Consulting :

  • Quality
  • Workforce management
  • Management

Outbound Calls :

  • Generate clients leads
  • Outsourcing, RFP
  • Assist you with any telemarketing program (Acquisition, Retnetion, Loyalty, Surveys)

Training :

  • Sales
  • Customer service
  • Supervision and coaching
  • Quality
  • Call center softwares (Witness, Calabrio, Genesys, Nortel, Concerto/Davox…)

IT/Telephony :

  • Software implementation (ACD, Workforce, Outbound,… )
  • Live Chat implementation (live chat)
  • CRM in-house developpement
  • Online surveys