Consulting :
- Quality
- Workforce management
- Management
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Survey of the month : February 2010
Should we have a static or dynamic
quality norm in call centers ?
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Outbound Calls :
- Generate clients leads
- Outsourcing, RFP
- Assist you with any telemarketing program (Acquisition, Retnetion, Loyalty, Surveys)
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Training :
- Sales
- Customer service
- Supervision and coaching
- Quality
- Call center softwares (Witness, Calabrio, Genesys, Nortel, Concerto/Davox…)
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IT/Telephony :
- Software implementation (ACD, Workforce, Outbound,… )
- Live Chat implementation (live chat)
- CRM in-house developpement
- Online surveys
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