Polyglot professional who has more than 10 years of expierence in call centers. HEC Montreal graduate, Mr.Elfassi managed several departments including workforce/reports, training, and operations. Thus, Mr. Elfassi helped many organizations in the private and public sector to improve their processes. During the last few years, he carried out numerous mandates of various types. He has been responsible in establishing industry benchmarks for service and performance. Mr. Elfassi helped companies put the right IT and telephony strategies in place, to improve customer interaction.
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