counter easy hit
Ontel's trainings are aimed to strengthen your employees' knowledge and skills. Tired of increased inefficiencies, decreased productivity with inexperienced staff? Let us reduce your costs by stretching their abilities. We offer standard in-house format or customized training programs. All online training sessions and presentations are available to your organization at a reduced cost. Below you will find a short list of our trainings:
All our training programs are developed with the help of our certified trainers (Emploi-Quebec accredited) to meet the requirements of the 1% training investment law.

Quality :

  • Call center quality assurance
  • Quality assurance norms (ISO, COPC)
  • Twelve rules of listening and scoring calls
  • Objective and impartial feedback
  • Quality assurance implementation requirements

Customer Service :

  • Telephone etiquette for customer service
  • Retention, customer satisfaction and ROI : a viable threesome
  • First call resolution
  • Customer satisfaction objective measurement
  • Defusing angry customers

Supervision and Coaching:

  • Concepts of leadership
  • Diversity coaching for leaders
  • Basics about employee motivation
  • Managing Telecommuting Employees

Sales/Telemarketing :
  • Telemarketing sales technics
  • Cross selling on inbound calls
  • Turn web visitors into qualified leads
  • Creating great customer experience
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