counter easy hit
Having to choose between different types of technology without the knowledge and expertise can be costly. Our company has extensive experience not only in IT/Telephony but also in Operations. Thus, you will benefit from an all-embracing solution.

Software implementation  :

  • Workforce management softwares (Calabrio, Blue Pumpkin)
  • Reporting softwares (Crystal Reports …)
  • Quality assurance softwwares (Witness, Novo)
  • Outbound calling softwares(Concerto/Davox, Genesys Outbound)
  • ACD (Nortel Symposium/CVS, Genesys Inbound)

Design of in-house CRM applications:

  • On-line surveys of your customers.
  • Live Chat implementation
  • Customized CRM tools
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